药品打包技术在门诊药房全自动发药机增效中的应用

Application of drug packaging technology in the efficiency improvement of automatic dispensing machine in outpatient pharmacy

摘要:

目的 探究药品打包技术在门诊药房全自动发药机增效中的应用效果。方法 于2020年1月起将药品打包技术应用于门诊药房全自动发药机中增效，将门诊药房2019年7月至12月（未应用药品打包技术）药品直发情况与2020年7月至12月（应用药品打包技术）进行对比，并在两段时期统计患者满意度进行比较。结果 药品打包技术应用后，平均直发任务比例、直发盒数比例高于应用前，差异有统计学意义（P＜0.05）。药品打包技术应用后，患者对门诊药房配药满意度高于应用前，差异有统计学意义（P＜0.05）。结论 药品打包技术在门诊药房全自动发药机的应用能够显著提高药品直发效率，增加直发任务比例和直发盒数比例，并且可以提升患者对门诊药房配药服务的满意度。这表明药品打包技术对门诊药房的全自动发药机是一种有效的增效工具，有助于提升药物分发效率和患者体验。

Abstract:

Objective To explore the application effect of drug packaging technology in the efficiency enhancement of automatic dispensing machines in outpatient pharmacy.Methods From January 2020, the drug packaging technology was applied to the automatic dispensing machine in the outpatient pharmacy to increase efficiency. The direct distribution of drugs in the outpatient pharmacy from July to December 2019 (without the application of drug packaging technology) was compared with that from July to December 2020 (with the application of drug packaging technology), and the patient satisfaction was counted and compared in the two periods.Results After the application of drug packaging technology, the average proportion of straight hair tasks and the proportion of straight hair boxes were higher than those before the application, and the difference was statistically significant (P＜0.05). After the application of drug packaging technology, patients' satisfaction with outpatient pharmacy dispensing was higher than that before the application, and the difference was statistically significant (P＜0.05).Conclusion The application of drug packaging technology in the automatic dispensing machine of outpatient pharmacy can significantly improve the efficiency of drug direct distribution, increase the proportion of direct distribution tasks and the proportion of direct distribution boxes, and improve the satisfaction of patients with the dispensing service of outpatient pharmacy. This shows that the drug packaging technology is an effective efficiency enhancing tool for the full-automatic dispensing machine of outpatient pharmacy, which helps to improve the efficiency of drug distribution and patient experience.